Privacy Policy

Welcome to Dions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzdion.click, place food orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy applies to all information collected through our website (pizzdion.click), and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Dions is a food service business operating in the United States. We are responsible for the personal data you provide to us when using our Services.

If you have any questions or concerns about this policy or our privacy practices, please contact us using the information provided above or in the Contact Us section at the bottom of this document.

2. Information We Collect

We collect information about you in a variety of ways when you use our Services. The types of information we collect include:

2.1 Personal Information You Provide to Us

When you register an account, place a food order, subscribe to our newsletter, contact our support team, or otherwise voluntarily interact with our Services, you may provide us with the following categories of personal information:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (note: full card numbers are processed by our secure third-party payment processors and are not stored by us directly).
• Transaction Data: Details about payments to and from you, and details of products and services you have purchased from us, including your food order history.
• Account Data: Username, password (stored in encrypted format), account preferences, and profile information.
• Communications Data: Any information you send us via email, contact forms, customer support requests, feedback, or surveys.
• Marketing and Communications Data: Your preferences in receiving marketing communications from us and your communication preferences.

2.2 Information Collected Automatically

When you visit our website or use our Services, certain information is collected automatically, including:

• Usage Data: Information about how you use our website and Services, including the pages you visit, the time and date of your visit, the time spent on those pages, links clicked, and the page that referred you to our website.
• Device Data: Information about the device you use to access our Services, including your device type, operating system, browser type and version, screen resolution, hardware model, and unique device identifiers.
• Log Data: Our servers automatically record information that your browser sends whenever you visit our website. This may include your Internet Protocol (IP) address, browser type, browser version, the pages of our website you visit, the time and date of your visit, and other statistics.
• Location Data: We may collect general location data derived from your IP address to facilitate delivery services and provide location-relevant content. We may also collect precise geolocation data if you grant us permission through your device settings.
• Cookie and Tracking Data: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior on our website. For more details, please refer to our Cookie section below.

2.3 Information From Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect your social media account to our Services or log in using a social media login (such as Facebook or Google), we may receive profile information from that platform.
• Payment Processors: Our payment processing partners may share transaction-related information with us to help us manage your orders and prevent fraud.
• Analytics Providers: We receive aggregated and anonymized data from analytics services that help us understand how users interact with our website.
• Delivery Partners: If we use third-party delivery services, those partners may share relevant delivery status and contact information with us.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your data to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including managing payment transactions and arranging delivery or pickup.
• Create and manage your account on our platform.
• Send you order confirmations, receipts, and updates about your order status.
• Provide customer support and respond to your inquiries, comments, and complaints.
• Maintain and improve the functionality, safety, and security of our Services.

3.2 Analytics and Service Improvement

• Analyze usage patterns and trends to understand how our customers use our website and services.
• Monitor and analyze the effectiveness of our marketing campaigns.
• Conduct research and development to improve and expand our menu offerings and Services.
• Troubleshoot technical issues and optimize our website's performance.
• Generate aggregated, anonymized statistical data about our user base and Services.

3.3 Marketing and Promotional Communications

• Send you promotional offers, newsletters, special deals, and information about new menu items or services, provided you have opted in to receive such communications or we have a legitimate interest in doing so.
• Deliver targeted advertising and personalized content based on your preferences and browsing behavior.
• Administer loyalty programs, contests, promotions, and surveys.

3.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, and legal processes, including obligations under U.S. federal and state law.
• Enforce our Terms of Service and other applicable policies.
• Detect, prevent, and address fraudulent transactions, abuse, security incidents, and other potentially harmful activities.
• Protect the rights, property, and safety of Dions, our customers, and the public.

4. Legal Basis for Processing (Applicable Law)

As a business operating in the United States, we process your personal information in accordance with applicable federal and state laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive acts and practices in commerce and forms the basis for consumer privacy protection at the federal level.
• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), for users who are California residents.
• Other applicable state privacy laws that may apply to users in specific states.

We process your data when it is necessary to fulfill a contract with you (e.g., processing your food order), when we have a legitimate business interest, when you have given us consent, or when we are required to do so by law.

5. Sharing Your Information With Third Parties

We do not sell, trade, or rent your personal information to third parties for their own independent marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf and assist us in operating our business. These service providers have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose. Examples include:

• Payment Processors: Companies that securely process credit card and other payment transactions on our behalf.
• Delivery Partners: Third-party courier and delivery services that fulfill your food orders.
• Cloud Hosting Providers: Companies that host our website and databases.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Email Service Providers: Platforms used to send transactional and marketing emails.
• Customer Support Tools: Software platforms used to manage customer inquiries.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal data.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency), including to meet national security or law enforcement requirements.

5.4 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to protect the rights, property, or personal safety of Dions, our customers, or others; to detect, prevent, or otherwise address fraud, security, or technical issues; or to enforce our policies.

5.5 With Your Consent

We may share your information with third parties when you have provided explicit consent to do so.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience on our website, analyze site traffic, and serve targeted advertisements.

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

You may also opt out of interest-based advertising by visiting:

• Digital Advertising Alliance (DAA) Opt-Out
• Network Advertising Initiative (NAI) Opt-Out

For more detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy available on our website.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical and organizational security measures designed to protect your data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our servers.
• Secure Payment Processing: All payment card data is processed by PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis, and all staff with access to personal data are required to maintain its confidentiality.
• Regular Security Assessments: We conduct periodic reviews and assessments of our security practices and systems to identify and address potential vulnerabilities.
• Password Protection: User account passwords are stored using strong cryptographic hashing algorithms.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and we employ monitoring tools to detect unauthorized access attempts.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The following general retention periods apply:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

9.1 Rights for All U.S. Users

• Right to Know: You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions required by law (e.g., records we must retain for legal compliance).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time.

9.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know (Categories and Specific Pieces): You may request specific information about the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but we may share data with advertising partners.
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit our use of sensitive personal information to specific permitted purposes.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your privacy rights.

9.3 Authorized Agents

If you are a California resident, you may designate an authorized agent to submit a privacy rights request on your behalf. To use an authorized agent, you must provide the agent with written permission to act on your behalf, and we may require you to verify your own identity directly with us.

10. Children's Privacy

Our website and food ordering services are not directed at children under the age of 18. We do not knowingly solicit data from or market to children under 18 years of age. If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us with personal information, please contact us immediately at [email protected].

Parents and legal guardians who believe their child has submitted personal information to us without their consent are encouraged to contact us so we can take appropriate action.

11. International Data Transfers

Dions is based in the United States, and your personal information is primarily processed and stored within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Services and providing us with your personal information, you consent to the transfer of your data to the United States. We take steps to ensure that appropriate safeguards are in place to protect your personal information during any such transfers, in accordance with applicable data protection laws.

If you have questions about international data transfers or our data transfer mechanisms, please contact us at [email protected].

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services (for example, social media platforms or third-party payment portals). This Privacy Policy applies only to our Services. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review the privacy policies of any third-party websites you visit. We do not accept liability for the content or privacy practices of external sites.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activities tracked. At this time, our website does not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. However, you may use browser settings or opt-out tools mentioned in the Cookies section above to manage your tracking preferences.

14. How to File a Privacy Complaint

If you have a concern about how we handle your personal information, we encourage you to contact us first so that we can resolve the matter directly.

14.1 Contact Us Directly

You may submit your privacy complaint or inquiry by emailing us at [email protected] with the subject line "Privacy Complaint." We will acknowledge your complaint within 5 business days and aim to resolve all complaints within 30 days.

14.2 File a Complaint With a Regulatory Authority

If you are not satisfied with our response, or if you believe we are processing your personal data in a manner inconsistent with applicable law, you have the right to lodge a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC handles complaints related to unfair or deceptive business practices, including privacy violations. You may file a complaint at reportfraud.ftc.gov or call 1-877-382-4357.
• California Privacy Protection Agency (CPPA): California residents may file complaints with the CPPA regarding violations of the CCPA/CPRA. Visit cppa.ca.gov for more information.
• State Attorney General: Residents of various states may also file privacy-related complaints with their state's Attorney General office.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Post a prominent notice on our website notifying users of the changes.
• Where required by law, send you an email notification about the changes.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. Our team is ready to assist you.

We are committed to working with you to obtain a fair resolution of any complaint or concern about your privacy. Please allow us up to 30 business days to respond to your request, though we aim to address most inquiries within 5–10 business days.